PICK UP SERVICE - Europe
To initiate the pick-up process at your address, we kindly request that you complete the payment first.
Once we receive the payment notification, an email containing the return label will be sent to you. Please note that our team operates between 10am to 7pm (CEST). If you make the purchase of the service outside of these hours, you can expect to receive the return label on the following business day.
It is essential to print the provided tag and affix it securely on the exterior of the box used for returning your order.
We kindly ask that you pack the item(s) with utmost care, ensuring their secure placement inside the box and attaching the provided label for easy identification.
- Your order will be delivered within 1-2 business days
- If outside of Europe - Your order will be delivered within 2-5 business days
You have 14 days from receiving the order to request an Exchange or Return through our portal
In the case of an Exchange, we offer the shipping cost (express delivery) of the new piece from our atelier to your address.
For more details, read our return policy.