SHIPPING & DELIVERY
> SHIPPING TIME
Express Shipping through DHL Express. All orders are shipped from Portugal.
- Europe: 1-2 business days
- Non-European Countries: 1-3 business days
Most orders from Europe arrive in 24h (business days).
Please note the following transit times are an approximation.
Remember, if you make a purchase during the morning, your order should be shipped in that same day and you will receive it in the next day.
In case you make a purchase during the afternoon we will only be able to pack and ship it in the next day, which means that you will receive in the day after that.
> SHIPPING COST
Free shipping to Europe in orders over 250€
Free shipping to Spain in order over 150€
Free shipping to Portugal in orders above 100€
- Europe: 11,5€
- Spain: 6€
- Portugal: 4,70€
- United Kingdom: 22€
- Switzerland: 22,5€
- Norway: 22€
- United States: 23,5€
- Australia: 27€
- South and Central America: 27€
- Asia: 27€
Shipping costs will be calculated at checkout. Please note that international shipping costs for Non-European countries do not include duties & taxes. Please reach out to our customer care team with any questions.
> HOW CAN I TRACK MY DELIVERY
Once your order has been shipped, you will receive an email with a tracking number.
If you do not receive an email, please contact customer service at firstname.lastname@example.org
> DO YOU SHIP INTERNATIONALY?
We ship to over 100 countries around the world. This full list can be found at checkout. Please feel free to contact us to find out whether we ship to your country!
> MY ORDER HASN’T ARRIVE, WHAT SHOULD I DO?
We do our best to make sure all parcels arrive as quickly and safely as possible. We recommend contacting our customer service team with your name and order number so we can help you receive your parcel as soon as possible!
> WILL I PAY DUTIES AND TAXES ON MY ORDER?
All NON-EU countries deliveries may be subject to duties and taxes. Duties and taxes are unique to each region and they are the responsibility of the customer. In most cases, duties are charged once the parcel reaches its destination, you will receive an email from DHL with a link to complete the payment of your duties. For more information on duties and taxes in your region, we recommend you visit your local customs website.
GUAJA. reserves the right to deduct any costs incurred from orders that are refused at customs, including a redirection fee.
Packages may be subject to customs clearance procedures that can cause delays beyond original delivery estimates. Please consider this when purchasing your order.
Any estimate provided for duties & taxes should be used as a guide only. GUAJA, is not responsible for any additional fees incurred.
> CAN I CANCEL MY ORDER?
It’s only possible to cancel your order if it wasn't already shipped.
Please reach out to customersupport@guajastudio. com immediately to assist and include your order number.
> HOW CAN I CHANGE THE ADDRESS OF MY ORDER?
It’s only possible to change your order address if it wasn't already shipped.
Please reach out to email@example.com immediately to assist and include your order number.