GUAJA.
SERVICE DE RAMASSAGE - Europe
SERVICE DE RAMASSAGE - Europe
Impossible de charger la disponibilité du service de retrait
Afin de programmer le ramassage à votre adresse, vous devez d'abord effectuer le paiement.
Dès que nous recevrons la notification de paiement, nous vous enverrons un e-mail avec la balise de retour.
Imprimez cette étiquette et collez-la à l'extérieur de la boîte dans laquelle vous retournerez votre commande.
Après cela, DHL récupérera la commande dans le jour et l'heure que vous nous avez déjà indiqués.
Shipping & Delivey
Shipping & Delivey
Express shipping via DHL EXPRESS. All orders are shipped from Portugal.
- Europe: 1-2 business days
- Portugal: 1-2 working days
- Non-EU countries: 1-3 working days
Most orders are delivered within 24 hours (working days).
If you place an order between Monday and Thursday morning, most likely you will receive the order the next business day.
Portugal and Spain are shipped through FEMA transportation agency with the same delivery information as mentioned above.
Exchange & Returns
Exchange & Returns
You have 14 days from receiving the order to request an Exhange or Returns. You just need to fill in the Return Form here.
In the case of an Exchange, we offer the shipping cost (express delivery 24h-48h) of the new piece from our atelier to the customer's address.
Ethically Made & Sustainable Packaging
Ethically Made & Sustainable Packaging
At GUAJA. we give primacy to sustainable or deadstock fabrics in our designs, that are produced accordingly to sustainable practices in Portugal, our home country. However, sustainbaility is more than the planet for us. Is about working together with local factories and producers, supporting their businesses and helping our surrounding communities to thrive alongside us.
Our packaging and all the tags are also made from recicled materials.
