GUAJA.
PICK UP SERVICE - Europe
PICK UP SERVICE - Europe
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In order to schedule the pick up at your address, first you need to make the payment.
As soon as we receive the payment notification, we will send you an email with the return tag.
Print this tag and attach it outside of the box in which you will return your order.
After that DHL will pick up the order in the day and time frame you already told us.
Shipping & Delivey
Shipping & Delivey
Express shipping via DHL EXPRESS. All orders are shipped from Portugal.
- Europe: 1-2 business days
- Portugal: 1-2 working days
- Non-EU countries: 1-3 working days
Most orders are delivered within 24 hours (working days).
If you place an order between Monday and Thursday morning, most likely you will receive the order the next business day.
Portugal and Spain are shipped through FEMA transportation agency with the same delivery information as mentioned above.
Exchange & Returns
Exchange & Returns
You have 14 days from receiving the order to request an Exhange or Returns. You just need to fill in the Return Form here.
In the case of an Exchange, we offer the shipping cost (express delivery 24h-48h) of the new piece from our atelier to the customer's address.
Ethically Made & Sustainable Packaging
Ethically Made & Sustainable Packaging
At GUAJA. we give primacy to sustainable or deadstock fabrics in our designs, that are produced accordingly to sustainable practices in Portugal, our home country. However, sustainbaility is more than the planet for us. Is about working together with local factories and producers, supporting their businesses and helping our surrounding communities to thrive alongside us.
Our packaging and all the tags are also made from recicled materials.
