How it works.
Earn GUAJA. Points and redeem them when making purchases, level up your member status to get exclusive perks, and benefit from referring friends.
Step 1
Create an
account
Step 2
Earn points for
every 1€ spent
Step 3
Level up for
exclusive perks
Step 4
redeem point & shop for less
How to earn Points.
There are many ways to earn GUAJA. Points. Take a look! It‘s super easy.
+350 GUAJA. Points
Sign up
Up to* 110 GUAJA. Points
Per €1 spent
+2000 GUAJA. Points
Celebrate a birthday
+100 GUAJA. Points
Follow us on Instagram
+10.000 GUAJA. Points
Refer a friend
*depending on your member status
MEMBER STATUS.
With every purchase you make, you move one step closer to levelling up your exclusive member status. Awesome perks and exclusive member-only items are waiting for you.
 |
 |
 |
|
| Spent per calendar year | Bronze Free |
Silver 500€+ |
Gold 1000€+ |
|---|---|---|---|
| Points per €1 spent | 50 Points | 80 Points | 110 Points |
| Exchange GUAJA. Points for discounts | ✔ | ✔ | ✔ |
| Birthday offer | 2000 Points | 2000 Points | 2000 Points |
| Member status entry reward | 750 Points | 1000 Points |
HOW TO REDEEM
2000 points = 1€
Eg: in a purchase of 200€
Bronze wins 10 000 points = 5€ available to redeem*
Silver wins 16 000 points = 8€ available to redeem*
Gold wins 17 500 points = 11€ available to redeem*
* points can only be redeem on your next purchase
FAQ - General
Q: What is the GUAJA. Loyalty member club?
A: It is our way of saying “thank you” for being a loyal customer. Earn points (GUAJA. Points) and redeem when making purchases, level up to get exclusive perks, or benefit from referring friends.
Q: How to become a Loyalty club member?
A: As soon as you sign up with GUAJA. or if you are an existing registered customer, you will automatically receive free membership to our Loyalty Club.
FAQ - GUAJA. Points
Q: What is GUAJA. society?
A: Every time you shop with GUAJA. you earn GUAJA. Points. These points can either be redeemed as a discount on your next order or can be saved up over time so that your entire order is paid for with GUAJA. Points.
Q: How to earn GUAJA. Points?
A: It is quite simple! For every €1 spent at GUAJA. (excluding shipping costs) you will earn 50 - 110 GUAJA. Points depending on your membership status. In order to collect points, you must be a registered customer and logged in to your account when placing your order. Your points are then automatically calculated according to your order value and member status and will be added to your GUAJA. Points balance within your club member account. There are also a bunch of other ways to earn GUAJA. Points. Find out how.
Q: Where can I see my GUAJA. Points balance?
A: You can find your GUAJA. Point balance in your member area within the "My Loyalty Club” -section.
Q: How long are GUAJA. Points valid for?
A: GUAJA. Points are valid for 1 year (365 days). Any points earned but not used within this timeframe will be removed from your account. Each order has a separate countdown of 365 days.
Q: On which products can I redeem my GUAJA. Points?
A: GUAJA. Points can be redeemed as a discount on every GUAJA. product. They can also be saved up over time so that your entire order is paid for with GUAJA. Points.
FAQ - MEMBER STATUS
Q: What is a club membership status?
A: As soon as you sign up you will be given the first member status called „bronze“. From there on you can level up - each status has better, more & different benefits. Click here to take a look.
Q: How can I level up?
A: The more you shop within a calendar year, the higher level you will reach. “Bronze” is the first level, “Silver” the second and “Gold” the highest and last level. Take a look at our club membership status overview to find out how much € spent is needed to reach a certain level.
Q: How long is my membership status valid for?
A: Your membership status will be valid for the calendar year in which you have leveled up plus the following calendar year. (e.g. If you level up to Gold on 1st of May you will own your status for the rest of this year plus the following year)
FAQ - REFER A FRIEND
Q: How can I refer friends?
A: It is quite simple! Sign up / Log In, open the Loyalty Club app (badge in the right corner), go to the section called “Refer your friends”, copy the link and send it to your friends.They’ll receive a 10€ discount off their first purchase over 80€. You’ll earn 10,000 GUAJA. Points once they make their purchase! The more friends you refer, the more GUAJA. Points you earn.
