Shipping policy

SHIPPING AND DELIVERY


> SHIPPING TIME

Express shipping via DHL EXPRESS. All orders are shipped from Portugal.

-Europe: 1-2 business days
- Portugal: 1-2 working days
- Non-EU countries: 1-3 working days

Most orders are delivered within 24 hours (working days).

Note that the delivery time is an estimate, there may be setbacks on the part of the carrier or something that exceeds the service and for that reason, they are unable to deliver. For example blocked roads, an accident, etc.

If you place an order on a weekday in the morning, most likely you will receive the order the next business day.

If you place your order after 12pm, your order will only be packed and shipped the next business day, which means you will receive your order the next business day after that.


> SHIPPING COST


Free shipping to Europe on purchases over €250

Free shipping to Spain on purchases over €150

Free shipping to Europe on purchases over €250


Price list:

Europe: 11€
Switzerland: €22.5
United Kingdom: 22€
Norway: 22€
United States of America: €23.5
Australia 27€
South and Central America: 27€
Asia: 27€
Portugal: €4.70
Portugal Islands: 10€
Spain: 6€


Shipping costs will be calculated at checkout. Please note that shipments to non-EU countries do not include customs costs/fees. Contact customer support if you have any questions.


> HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive an email with the tracking number.

If you do not receive the email, please contact customersupport@guajastudio.com


> DO YOU SHIP INTERNATIONAL?

We ship to over 100 countries. The full list of countries can be found at checkout. Please contact us if you are having difficulties finding your country.


> MY ORDER HAS NOT ARRIVED YET, WHAT SHOULD I DO?

We do our best to ensure that all orders arrive as quickly as possible. We recommend that you contact the customer support team with your name and order number so that we can help you receive your order as quickly as possible!


> CAN I CANCEL MY ORDER?

It is only possible to cancel your order if it has not yet been shipped.

Please email our team immediately with your order number to customersupport@guajastudio.com so that we can help you as soon as possible.



> CAN I CHANGE THE ADDRESS OF MY ORDER?

It is only possible to change the address of your order if it has not yet been shipped.

Please email our team immediately with your order number to customersupport@guajastudio.com so that we can help you as soon as possible.



> WILL I PAY CUSTOMS FEES FOR MY ORDER?

All non-EU countries may be subject to customs fees and/or customs costs

Customs costs and customs fees are unique to each country and are the responsibility of the consumer. In most cases, customs fees and customs costs are charged once the order arrives at its destination. You will receive an email from DHL Express with a link to complete the payment. For more information on customs fees and customs costs in your region or country, we advise you to visit your country's customs portal.

GUAJA. reserves the right to deduct from the refund any cost that may occur in orders that refuse to pay customs fees or customs costs, including the shipping fee from the country of destination to Portugal.

Orders may be subject to customs processes that may cause delays beyond the stipulated shipping time. Please take these factors into account when completing your order.

Any estimates of customs costs and customs fees given by GUAJA are an estimate only. We are not responsible for any additional costs that may occur.