To initiate the pick-up process at your address, we kindly request that you complete the payment first.
We want to assure you that by selecting this option, we will take care of all the necessary customs paperwork. You can trust us to handle these formalities on your behalf, streamlining the return process for you.
Once we receive the payment notification, an email containing the return label will be sent to you. Please note that our team operates between 10am to 7pm (CEST). If you make the purchase of the service outside of these hours, you can expect to receive the return label on the following business day.
It is essential to print the provided tag and affix it securely on the exterior of the box used for returning your order.
We kindly ask that you pack the item(s) with utmost care, ensuring their secure placement inside the box and attaching the provided label for easy identification.
